Insights | Career opportunity
New open position: Support & Maintenance Account Manager
Many of our customers have relied on our systems for a decade or more, and that trust means a lot to us. Now, we’re growing our team with a customer service- and sales-oriented professional to keep building on it.
Join the global team of People with Vision – Support and Maintenance Account Manager
We are hiring a Support & Maintenance Account Manager to take ownership of our customer relationships and the service agreements behind them.
This is a new role with a clear mandate: provide excellent customer service, be the commercial partner our existing customers deal with, keep the service agreement portfolio in excellent shape, and turn regular customer dialogue into upgrades, extensions and long-term partnerships.
What you’ll do
Own the S&M contract portfolio
• Take charge of our support and maintenance agreements end to end, from renewal cycles to terms and documentation
• Keep the portfolio consistent and current: aligned terms, up-to-date pricing and indexation, clean records
• Lead renewal and pricing negotiations with customers
Grow the installed base
• Build regular, planned contact with existing customers
• Identify and propose system updates, extensions, capacity additions and new modules, the next natural step for each site
• Work with our product and delivery teams to package aftermarket offerings and service levels into something clear and sellable
Be the commercial face of service
• Act as the named commercial contact for existing customers, working alongside our Support & Maintenance team lead, who runs the technical delivery side
• Keep account plans, pipeline and activity current in HubSpot
• Hand over cleanly to project sales when an opportunity grows beyond aftermarket scope
What we’re looking for
Essential
• Ability to negotiate commercial contracts
• Genuine ease with technical products — you don’t need to be an engineer, but you should enjoy understanding how a system works and explaining its value
• Self-starter mentality: this role is about creating activity, not processing inbound requests
• Fluent Finnish and English
• Willingness to travel occasionally to customer sites
• Excellent customer service skills
Nice to have
• Experience in B2B account management, service sales, inside sales or contract management, ideally with recurring-revenue or service agreements
• Experience with SaaS or service agreement models, price indexation and renewal cycles
• Familiarity with legal and regulatory compliance requirements relating to services
• Experience working with a CRM as a discipline rather than an obligation
• Background in ports, terminals, logistics, transport or industrial automation
What we offer
• A role with a clear, measurable purpose and visible impact on company results — you’ll see what you build
• An established customer base to work with from day one, not a cold start
• A compact organization where decisions happen quickly and you’ll work directly with the Support & Maintenance team lead, the sales director and CEO
• Competitive salary
• Office in central Tampere, with flexibility for hybrid working